Thank you for using the Joint Recovery website, application, or any of our products or services.

These Terms and Conditions (“Terms”, “Agreement”) are an agreement between Joint Recovery (“us”, “we” or “our”) and you (“User”, “you” or “your”). This Agreement sets forth the general terms governing your use of the jointrecovery.com website, any of its products or services, or any Joint Recovery applications (collectively, “Website” or “Services”).

Please read these Terms carefully before accessing the Services. By using the Services, you acknowledge that you have read these Terms and agree to its content, and you agree to be bound by the Terms. If you do not agree to abide by the Terms, you are not authorized to use or access the Services.

Acceptable Use

Unless otherwise stated, all information, content, and/or images on the Services (“Materials”) are the property of Joint Recovery, which retains all rights, title and interest in and to such Materials and all intellectual property rights relating thereto.

You may view, download for caching purposes only, and print pages from the Services for your own personal use, subject to the restrictions set out in these Terms. Any use of such Materials for any purpose that is inconsistent with these Terms, including, without limitation, the use of such Material on any other website or network computer environment, is strictly prohibited and shall be deemed a violation of Joint Recovery’s copyright and other proprietary (including intellectual property) rights.

By using the Services, you agree to not do any of the following:

• Use the Services for any purpose that is unlawful, fraudulent, harmful or prohibited by these Terms, or to solicit the performance of any such activity, or to engage in any other activity which infringes the rights of Joint Recovery or any third parties,
• Use the Services in any way that causes or may cause damage to them or cause the impairment of the availability or activity of them. This includes taking any action that imposes an unrealistic or disproportionately large load on the infrastructure of the Services, or any system or networks connected to them,
• Use the Services to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or are linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software,
• Conduct any systemic or automated data collection activities (including, without limitation, scraping, data mining, data extraction and data harvesting) on or in relation to the Services without explicit written consent from Joint Recovery,
• Use the Services for any purposes related to marketing without our explicit written consent.

Intellectual Property Rights and Infringement

The intellectual property rights associated with the Services, including copyrights, trademarks (whether registered or not), trade names, patents, trade secrets, work methods and processes, and any other rights, are the sole property of Joint Recovery or its third-party licensors. These rights apply, among others, to information, articles, images, content, graphic design, data and its processing, the Website’s “look and feel”, computer code and any other detail concerning its operation.

These Terms do not confer or imply any transfer or grant of any rights, and do not grant you a license to use any of our trademarks, service marks, or logos or those of our affiliates, licensors, or partners. You are not allowed to use, reproduce, copy, duplicate, distribute, sell, rent, re-publish, sub-license, make available, market or translate any information, including trademarks, images, pictures, texts and computer code from the Services, without our explicit and prior written consent. You may not edit or otherwise modify any content on the Services.

We will process any notices of alleged copyright infringement and will take the appropriate actions required under applicable laws.

Backups

Joint Recovery is not responsible for the content residing on the Services. By using any of the Services, you agree that you shall not hold Joint Recovery liable for any loss of any content. It is your sole responsibility to maintain appropriate backup of your content.

Not withstanding the foregoing, on some occasions and in certain circumstances, with absolutely no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have back up data for our own purposes. We make no guarantee that the data you need will be available.  

Breach of the Terms and Conditions, and Termination

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these Terms.

All provisions of the Terms, other than your right to use the Services, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. Upon termination, your right to use the Services will immediately cease.

Without prejudice to our other rights under these Terms, if you breach these Terms in any way, we may take such action as we deem appropriate to deal with the breach in addition to termination or suspension of your access to the Services. Without limiting the generality of the foregoing, such actions may include blocking computers using your IP address from accessing any of the Services, contacting your internet service provider to request they block your access to the Services, and/or bring court proceedings against you.

Disclaimer, Warranted, and Links to Other Websites

The Services are provided “as is” without any representation or warranties, express or implied. We make no representations or warranties in relation to the Services or the information and/or materials provided on them. Content provided is for educational purposes only, and nothing presented on the Services constitutes, or is meant to constitute, advice of any kind. Without limiting the generality of the foregoing, we do no warrant that:

• The Service will operate without disruption, errors or interruptions, or that it will be accessible, or available at all times or immune from errors, glitches, or unauthorized access,
• That the materials displayed in the Service will be uninterrupted or error free, or that the Website, Services, or server(s) that make them available, will be free of viruses or other harmful components,
• That the information on the Website is complete, true, accurate or non-misleading.

Third-Party Links

The Service may contain links to websites or services that are not owned or controlled by Joint Recovery (“Third-Party Service(s)”). By providing such links, Joint Recovery is not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation of any Third-Party Service, unless specifically stated herein. We are not responsible for the content or privacy practices of any Third-Party Services and you access them at your own risk. You further acknowledge and agree that we will not be responsible or liable, directly or indirectly, for any damage or loss cause or alleged to be caused by or in connection with your use or reliance on any Third-Party Service or any content, goods, or services available through them. The inclusion of a link to any Third-Party Service on the Services does not imply our endorsement of such Third-Party Service or any association between us and the operator of that Third-Party Service.

You expressly relieve Joint Recovery from any and all loss, damage, or other liabilities you incur as a result of your access to or use of any Third-Party Service. We strongly advise you to read the terms and conditions and privacy policies of each Third-Party Service before using that Third-Party Service.

Indemnification

By agreeing to these Terms, you hereby indemnify, defend and hold harmless our office, directors, representatives, affiliates, employees, contractors, licensors, licensees, suppliers and agents (together, “Joint Recovery Parties”) from and against and claims, losses, damages, obligations, costs, actions, or demands that arise from or relating to your use of the Services, including, without limitation, your breach of any of the Terms, applicable law, or any intellectual property, privacy or other rights of any person or entity.

Limitation of Liability

To the fullest extent permitted by appliable law, in no event will Joint Recovery or any Joint Recovery Party be liable to any person for:

• Any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Joint Recovery has been advised as to the possibility of such damages or could have foreseen such damages.

To the maximum extent permitted by applicable law, the aggregate liability of Joint Recovery and its affiliates, officers, employees, agents, suppliers and licensors relating to the Services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Joint Recovery for the one moth period prior to the first event or occurrence giving rise to such liability. This limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Changes and Amendments

We reserve the right to modify these Terms and any policies relating to the Website or Services at any time, effective immediately upon the posting of an updated version of these Terms to the Website or Services. When we do this, we will revise the updated data at the bottom of these Terms. Continued use of the Website or Services after any such changes shall constitute your consent and agreement to the updated Terms. If you do not agree to the new Terms, in whole or in part, you may not use the Website.

Entire Agreement, Assignment, and Severability

If a provision in these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the remainder of the provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, then that part will be deemed to be deleted, and the rest of the provisions will continue in effect.

This is the entire agreement between you and us with regards to the subject matter herein and these Terms shall not be modified except as provided herein. We may assign this agreement, in whole or in part, at our sole discretion. Our waiver of a breach of any provision of these Terms shall not be construed as a waiver of any other provision or a subsequent breach of the same or a different kind.

Language

By using the Website or Services, you agree that English will be the official language of the Website or Services and all transactions occurring in connection with them. You agree to waive any right to use and rely upon any other language and/or translation.

Contact and Notice

These Terms and Conditions were last modified on: May 9th, 2025

If you have any questions about these Terms, please contact us at:

Email: support@jointrecovery.com

Phone: 416-544-9291

Mail: 55 Queen St East, Suite 804, Toronto, ON Canada M5C 1R6

‍

Data Processing Policy

This Data Processing Policy (“Policy”) describes how Joint Recovery (“Joint Recovery”, “we”, “us” or “our”) processes personal and health-related data through the jointrecovery.com website and any of its products or services (collectively, “Website” or “Services”). This Policy applies to all employees, contractors or vendors engaged in handling user data and is designed to ensure compliance with global data protection laws, including but not limited to the General Data Protection Regulation (GDPR), Health Insurance Portability and Accountability Act (HIPPA), as well as applicable Canadian privacy laws such as the Personal Health Information Protection Act (PHIPA).

Definitions

Data Subject means the individual to whom the Personal Information Relates.

Personal Information means any information about an identifiable individual.

Personal Health Information means identifying information about an individual relating to the individuals physical or mental health or relating to the provision of health care to the individual.

Processing means any operation performed on personal information, including the collection, storage, access, use, transfer or destruction of data.

Processor means a third party who processes personal information on behalf of Joint Recovery.

Data Minimization and Limited Purpose

Joint Recovery only collects and processes data that is necessary for:

• Delivery of our services through our website or app,
• Maintaining and improving functionality of our website or app,
• Conducting user research and analytics (using information in de-identified or aggregated form wherever feasible), and
• Complying with our legal obligations.

We do not use personal information or personal health information for any purposes inconsistent with the original purpose of collection, unless explicit consent has been obtained or required by law.

Data Storage and Retention

We take the storage and security of all data in our custody seriously and are committed to its protection. Personal information and personal health information are stored securely in encrypted databases and are retained only as long as necessary to fulfil the purpose for which it was collected or to comply with our legal requirements. Upon the expiration of this retention period, data is securely deleted or anonymized.

Security and Access Controls

Joint Recovery implements industry-standard safeguards, which includes:

• Role-based access controls (RBAC),
• End-to-end encryption for data in transit and at rest,
• Multi-factor authentication (MFA) for administrative access,
• Routine security audits and penetration testing.

Additionally, only authorized personnel may access user data, and may only do so on a legitimate need-to-know basis.

Cross-Border Data Transfers

Joint Recovery only transfers Personal Information across borders (e.g., to cloud providers or subsidiaries) when necessary, and we:

• Use data transfer mechanisms compliant with GDPR requirements (e.g., Standard Contractual Clauses),
• Ensure that equivalent protections are provided in recipient countries,
• Clearly inform users of any cross-border data flows in our privacy notices.

Third-Party Processors

Joint Recovery may use third-party vendors for the processing of Personal Information. All third-party vendors processing data on our behalf must:

• Sign a Data Processing Agreement (DPA),
• Demonstrate compliance with relevant data protection standards,
• Undergo periodic risk and security reviews.
• Additionally, no third-party processor used by Joint Recovery may use user data for its own purposes.

Data Subject Rights

Joint Recovery supports global data subject rights for its users. This includes:

• The Right to access and rectify data/Personal Information,
• The Right to erasure (the “right to be forgotten”),
• The Right to object to processing,
• The Right to data portability,
• The Right to withdraw consent.

Requests regarding these user rights are handled through Data Protection Officer (DPO) (privacy@jointrecovery.com), within the timelines as mandated by applicable law(s)

Incident Response and Breach Notification

Joint Recovery has a Data Breach Response Plan, and in the event of an incident or privacy breach, we will notify:

• Any affected users without undue delay, and
• Relevant regulatory authorities within the timelines mandated by appliable law(s) or regulations.

Policy Governance

This policy is maintained by Joint Recoveries Privacy Officer (PO) and reviewed annually or upon significant changes in law or practices. Continued use of Joint Recovery Services after any such changes shall constitute your consent to such changes.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.

Contact and Notice

These Data Processing Policies were last modified on: May 9th, 2025

If you have any questions about these Policies, please contact us at:

Email: support@jointrecovery.com

Phone: 416-544-9291

Mail: 55 Queen St East, Suite 804, Toronto, ON Canada M5C 1R6