Accessibility

At Joint Recovery, we are committed to providing an inclusive and accessible experience for all users. Our goal is to ensure that individuals of all abilities can access, navigate, and interact with our platform seamlessly.

Policy Statement

We strive to make our website and digital content accessible to the widest audience possible, regardless of physical, sensory, or cognitive ability, and are committed to meeting the accessibility needs of persons with disabilities in a timely manner. Our approach to accessibility is guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and other applicable regulations. We comply with all applicable accessibility legislation, including but not limited to the Accessibility for Ontarians with Disabilities Act (“AODA”) and equivalent laws in other jurisdictions.

Scope

This Policy applies to all services that are provided by Joint Recovery, and all personnel who are employed by Joint Recovery.

Training

As part of our commitment to meeting the accessibility needs of persons with disabilities, we provide training on all accessibility standards that apply to Joint Recovery to all individuals we employ or contract.

Key Accessibility Features

To help meet the accessibility needs of persons with disabilities, we have implemented features to aid with access and use of our services. These include:

• Keyboard Navigation: Our website is fully navigable using a keyboard for individuals who cannot use a mouse or other pointing device.
• Text Alternatives: Images and other non-text content include alternative text to describe their purpose or content.
• Colour Contrast: We use high-contrast colours to ensure readability for users with visual impairments.
• Resizable Text: Our site supports text resizing without loss of functionality or content clarity.
• Accessible Forms: All forms include clear labels, instructions, and error messages.

Ongoing Commitment

Joint Recovery is dedicated to continuous improvement in accessibility. We regularly evaluate our website, integrate accessibility best practices into our development process, and provide training to our team to maintain compliance and usability standards.

Third-Party Content

While we aim to ensure accessibility across our site, some third-party content or applications may not fully conform to accessibility standards. We encourage you to notify us of any issues so we can liaise with third-party providers to improve accessibility.

This policy reflects our commitment to making recovery resources available to everyone, and we will continue to work toward ensuring an equitable digital experience for all.

Feedback and Assistance

If you encounter any barriers or require assistance, please contact us:

Email: support@jointrecovery.com

Phone: 416-544-9291

Mail: 55 Queen St East, Suite 804, Toronto, ON Canada M5C 1R6

We will make every reasonable effort to address and resolve accessibility concerns promptly.

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